This series will give background information and examples for the questions you will see on the upcoming Gallup Employee Engagement Survey.
Q4: In the last seven days, I have received recognition or praise for doing good work.
When we first introduced the Gallup information and the Q12® items, there were those who were skeptical that it applied to shipbuilding. We believe that the data on engagement is just as true for shipbuilding as it is for any other industry. The reason for that is very simple: all those companies and industries hire people, and people share certain common traits. That commonality is why Q4- Recognition impacts so many business outcomes.
Strongly agreeing with Q4 ties directly to better safety, quality, and attendance.
No one likes to feel his or her hard work goes unnoticed or is unappreciated. The key to recognition is that it must be specific and delivered in a way that is meaningful to the individual. A general “good job” is less effective than mentioning a specific accomplishment in a task or project. One employee may like recognition in front of the team, but others may prefer a less public form of recognition. Knowing your people is important when it comes to recognition.
In our civility training, we also talked about the importance of recognition and appreciation. Studies show that giving recognition, praise or appreciation benefits the person being recognized AND the person doing the recognition. Look for ways to put this into practice daily.