This series will give background information and examples for the questions you will see on the upcoming Gallup Employee Engagement Survey.
Q2: I have the materials and equipment I need to do my work right.
Credibility is lost when managers ask employees to accomplish a goal but do not provide them with the necessary resources. Groups who strongly agree that they have what they need at work have higher productivity, higher customer satisfaction, better employee retention and fewer injuries than groups who are not well supplied.
Q02 is not a tough element to improve if you are listening to your team. For instance:
- Ask your team what they need to do their job right
- Do everything you can to supply what they need
- If something isn’t available give your team that feedback and contact your chain of command for help.
The most engaged workgroups are nearly unanimous in their positive responses to the question while the least engaged have no one who feels he/she is well equipped for the job. In America, two thirds of those who say they don’t have the tools and equipment they need at work also report bringing stress home. Among those who feel adequately supplied, only one fourth bring stress home.
The secret lies in the involvement, judgment and action of frontline managers. Great leaders discover the needs of each person in relation to the outcomes they are attempting to achieve and position resources accordingly.